Returns Policy

Returns, Refunds and Exchanges Policy

 

How to return an item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Please return item within 30 days of your purchase.

 

Returning Item Instructions

1. Repackage the item in the original box and packaging.
2. Return your Item to the address below: Sweet Suede, Unit 1 Warth Mill, Bacup Road, Rawtenstall, BB4 7JA
3. Take your parcel to any Post Office counter and obtain proof of postage.

Please do not post the package through the post box as you will need the Post Office receipt. Please note that a ll return postage is covered by the customer unless stated otherwise. Please allow up to 5 working days for your return to be processed.

Information Required:-
1. Please include the following in the packaging
SKU (i.e. Freya_Yellow_Suede_4)
Full name
Address including Postcode
Email address
Contact telephone number
Reason for Return or Exchange

 

Return Exceptions

If the shoes have been worn for a period of 30 days, we cannot accept the return back thus forfeiting the refund, additional if the shoes come back with significant wear at the base of the shoes this will also void the refund, as we cannot resell these goods.

 

Exchanges

You may exchange your item for a different size or colour with an added cost of £3 which is to be placed in the box for the exchange process. Please state on the form the size and colour (if require a different colour) you wish to exchange for. If we cannot fulfil you exchange request we will notify you by email or telephone.